LAYER 01 · CONNECTConnectors for everything. Ingestion for the rest.
Native connectors keep the layer in sync with your email, CRM, ERP, accounting, commerce, support, files and data platforms. Systems with no API come in through exports, forwarded email, documents and vendor approval — the layer treats them all the same.
Native connectorsNo-API ingestionAlways in sync
LAYER 02 · UNDERSTANDA knowledge layer, not a data dump.
Records from every system resolve into one entity: the same customer, deal, property or case is recognised everywhere it appears. Duplicates merge, gaps fill, and the picture stays current as your tools change.
Entity resolutionDedup and enrichAlways current
LAYER 03 · GOVERNPolicy sits between your data and every model.
Before anything reaches a model, your rules apply: personal data is redacted, every answer respects who is asking, the actions you choose wait for human approval, and every step lands in the audit trail.
PII redactedRole-based accessApproval stepsAudit trail
LAYER 04 · ACTAgents with real permissions, not chatbots.
Agents read from the knowledge layer and act through the same connectors — answering leads, resolving tickets, chasing invoices, drafting proposals. Each one works inside the guardrails you set, and nowhere else.
SalesServiceOperationsFinanceMarketingKnowledge
ALWAYS · EVOLVERouted to the right model. Tested before it ships.
Each task is routed to the model that does it best, with automatic failover when a provider stumbles. Every change is tested against your real cases before it reaches your team, and new agents join as you grow.
Model routingFailoverTested releasesNew agents