Topic · Customer-facing AI

Customer-facing AI — Insights

AI in the parts of the business that touch clients — intake, content, onboarding, sales conversations. Done seriously.

3 results

Case StudyLaw

Hours

Standard contract turnaround

Anonymous · under NDA

Boutique entertainment law firm — anonymous, under NDA

When a Missed Clause Costs Six Figures: Lessons from Building AI for Music Law

A boutique entertainment law firm was hemorrhaging partner time on first-draft contract work. One missed clause could cost clients mid-six figures. Here's how we built AI that preserves firm voice while shipping contracts in hours, not days.

100% partner sign-off retained

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AmplicastProduct Note

What We Shipped This Week: Amplicast UI Refresh + nxtconnect.ai in German

We shipped nxtconnect.ai in German and refreshed the Amplicast Create flow. These aren't headline features, but they solve daily friction points for teams using our tools in production.

Frederike Falke·May 8, 2026

Field Note

Professional Services

A Retail Conversation That Reminded Me What AI Is Actually For

A conversation with a retail team reinforced the real purpose of AI: cutting manual work to create more space for relationships. The teams winning with AI understand this fundamental principle.

Frederike Falke·May 8, 2026

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