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AI Insights for Professional Services

Customer-facing AI for agencies, consultancies, and boutique service firms. Client intake, proposals, knowledge engines, internal IP automation.

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Field Note

Professional Services

What I Didn't See at the Small Business Expo: Real AI Implementation

The Small Business Expo at Javits Center revealed a troubling gap: AI buzzwords everywhere, substantive implementation nowhere. Most vendors confused marketing automation with actual AI systems.

Frederike Falke·May 8, 2026

Case StudyLaw

Hours

Standard contract turnaround

Anonymous · under NDA

Boutique entertainment law firm — anonymous, under NDA

When a Missed Clause Costs Six Figures: Lessons from Building AI for Music Law

A boutique entertainment law firm was hemorrhaging partner time on first-draft contract work. One missed clause could cost clients mid-six figures. Here's how we built AI that preserves firm voice while shipping contracts in hours, not days.

100% partner sign-off retained

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Field Note

Professional Services

A Retail Conversation That Reminded Me What AI Is Actually For

A conversation with a retail team reinforced the real purpose of AI: cutting manual work to create more space for relationships. The teams winning with AI understand this fundamental principle.

Frederike Falke·May 8, 2026

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